Search



Contact Us

Remote Assistance


Powered by TeamViewer

Rate Us!


How did we do? Rate us on WOMO!

Hours and Rates

Our business hours are Monday to Friday 8.30am to 5.30pm.

  • Our standard business hours hourly rate is $150 plus GST
  • A monthly maintenance agreement discounts our standard hourly rate to $125+GST per hour (24/7). Clients on a maintenance agreement are given priority over ad hoc clients, even in emergencies.
  • A maintenance agreement is any one or more of the following:
    • $55+GST per PC per month for email, phone and remote support with a service level target of 2 business hours. If we cannot respond within two business hours, we will let you know as soon as possible.
    • $125/server per month for weekly server health checks, remote configuration and monthly security patching (cannot be taken in isolation unless covering four or more servers).
    • $110/hr for regular scheduled onsite time (as much as you need, min 2hr blocks, min 4hrs per month. A regularly scheduled 4hr half day is discounted to $400+GST A regularly scheduled full 8hr day is discounted to $760+GST)
    • Please note: this is not a set contract, it is billed in advance and you can choose to walk away from the agreement at any time for any reason.
  • Our out of hours rate is $200 plus GST
  • Travel time over 30 minutes is charged at the applicable hourly rate (total of forward and return journeys combined). If you have a maintenance agreement with us, travel time is waived.
  • For out of hours calls 100% of travel time is charged at the applicable hourly rate. If you have a maintenance agreement with us, travel time is waived.
  • All Off-site work, Telephone, email & remote support is charged at $35+GST per 15 minute increment. This fee is waived if you are already on our email, phone and remote support maintenance agreement.
  • A standard PC build is charged at $250 plus GST for the first PC then $125 per additional PC done concurrently at our office. A “Standard Build” includes installation of SSD’s and/or memory modules and a clean install of Windows (with or without a reinstallation for Windows 10) and Microsoft Office and all applicable software updates. A suite of free apps may also be added such as Adobe Reader, Flash Player, Paint.NET, Notepad++ and VLC as well as Anti-Virus software. A build is charged at our standard hourly rates if done at a clients premises. Additional software installations will be charged at our usual hourly rate (minimum of 15 min block). A PC or Mac clone to SSD is charged at $125 plus GST if done at our office, standard hourly rate if done on site.
  • Minimum charge for any site visit is; is 1 hour during business hours; or 2hrs out of business hours at the applicable hourly rate.
  • Emergency calls necessitating re-scheduling of another client’s appointment incur an additional surcharge equal to 50% of the applicable hourly rate.
  • If you aren’t there when we arrive at your premises we’ll try to ring you and wait a minimum of 15 minutes before deeming the appointment cancelled. The visit will be invoiced as if it were a normal appointment per the above criteria.
  • Payment is required at the end of the visit or call. Payment can be made by cash, cheque, PayPal (to [email protected]) or direct transfer (preferred). Credit card payments can be taken and processed via Paypal using the PayPal Here app. Paypal incurs a 2.4% surcharge (which is exactly what they charge me). Clients on a maintenance agreement will be invoiced monthly.